IT Coordinator - User Support - Service Desk Analyst

  • Georgios K. Field IT Support, Help Desk Support, IT Support Management, Hardware Support, Service Management

Field IT Support, Help Desk Support, IT Support Management, Hardware Support, Service Management

19/11/2020 - ΕΝΕΡΓΟ

Ελλάδα / Αττική / Αθήνα, 10434

Bachelor’s

Πλήρης απασχόληση, Μερική απασχόληση, Εργασία από το σπίτι

Έτη Εμπειρίας: 5-10

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Εμφάνιση Τηλεφώνου

  • Προσωπικά κίνητρα

    Passionate about learning new things and meeting new people. IT caught my attention as I always loved solving problems and thrive through challenges. Being able to handle with patience stressful situations and through my experience as an IT in banks combined with my work in hospitality industry I have developed a customer - centric approach as customer satisfaction and perfect service became for me a personal pleasure. When not working, I keep track of my hobbies, cultivating my creativity.
  • IT Coordinator / IT User Support L1 / Service Desk Analyst Alpha Supporting Services S.A. 12/2014 - 06/2019, Athens, Greece Subsidiary of Alpha Bank Group. Enforcement of ISO & ITIL procedures (ISO 20000-1:2011, ISO 9001:2008, ISO 22301:2012, ISO 45001 & 14001) Handled with success over 10000 tickets. Assessment, completeness and categorization control and hierarchy of customer requests. Coordination of Vendors / Suppliers and SLA monitoring. Knowledge Base Database Design by recognition and submission of candidate information to the knowledge base. Organized, trained and lead the S.D. department and Developed procedures for Incident Handling, Management and SLA Monitoring. Bank Operations Officer Assistant Agriculture Bank of Greece (ATE Bank) 03/2011 - 09/2011, Athens, Greece Organized Information and control of customers data, for KYC systems. Raised Cross-selling Sales of consumer products by 5%. Bank Teller. Back Office / Front Office Specialist First Data Hellas 09/2007 - 02/2009, Athens, Greece Financial Services Customer Support for Debit, Credit Card, Deposit & Loan Accounts. Settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services. Award win for appreciation of grateful recognition for 1 year of dedicated service.
  • Faculty of Management and Economics University of Patras Bachelor of Business Administration (B.B.A.) EU General Data Protection Regulation (G.D.P.R.) (11/2018 - Present) PRIORITY Quality Consultants Information Security Principles (11/2018 - Present) PRIORITY Quality Consultants Advanced Information and Digital Competence (03/2017 - Present) National & Kapodistrian University of Athens MS Office Suite (03/2017 - Present) National & Kapodistrian University of Athens Online Marketing Fundamentals in Tourism (10/2016 - Present) Google
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