IT Administrator

  • Dimitris M. Systems Administration, Network Engineering, Systems Engineering, VoIP Engineering, Hardware Support

Systems Administration, Network Engineering, Systems Engineering, VoIP Engineering, Hardware Support

28/06/2021 - ΕΝΕΡΓΟ

Ελλάδα / Αττική / Αθήνα, 11741

Bachelor’s

Πλήρης απασχόληση, Μερική απασχόληση, Συμβασιούχος, Εργασία από το σπίτι

Έτη Εμπειρίας: 5-10

/ Ναι / Ναι

Εμφάνιση Τηλεφώνου

  • Προσωπικά κίνητρα

    Dates from – to: 1st July2018 – April 2021 Company and address: ACS Athens (American Community Schools of Athens) Position: IT Administrator. • Windows Active Directory Management • Windows Server Management and Virtualization • Investigating and diagnosing network problems. • Work with Cisco and Checkpoint Hardware to support over 2800 clients Network • Cisco & Juniper Switching management • WAN & WLAN Management and physical support • Supporting Virtual School and Distance Learning • Google Cloud Services Support. • Microsoft Admin 365 Support. • Collection of IT usage statistics. • Providing recommendations for improving the organization’s IT systems. • Configuration and installation of IT solutions. • Assisting co-workers with everyday IT needs. • Monitoring of the Internet and email usage of company employees. Dates from – to: 14 February 2018 – 30 June 2018 Company and address: CRS Charilaou Trikoupi 5str Athens Position: Project Officer (Shelter Team) Duties: • Fully compliance with CRS, ECHO and UNHCR Operation Methods • Research & Development (Methods for increasing the Shelter Capacities ) • First Site Visits for Data Collection & Evaluation of Prospect Shelter Properties • First Site Visit Reports for property Assessments from the Shelter Management Team • Data Collection of the Properties (Gathering of the specifications and communication with the Legal owners) • Property Top View Drawing (For the designated committee to decide) • Collaboration with the complete Project team in multiple sites on the Country • Categorise Data for Complete Hardcopy documentation Dates from – to: 4 November 2017 – 13 February 2018 Company and address: GCR Solomou 25str Athens Position: IT Officer (IT Department) Duties: • Officer of IT Department (Fully responsible for the IT equipment, Support and maintenance) • Fully compliance with UNHCR processes and protocols • Data Analysis and Reporting • Monitoring and analyse data daily of the statistics for Organisation • Reporting to the IT Director & Chief Executive • Writing documentation for ICT procedures Dates from – to: 10 April 2017 – 30 August 2017 Company and address: Mercy Corps Hellas Aleksandras Avenue 40 Athens Position: Operations Officer (Procurement & logistics) Duties: • Fully compliance with Mercy-Corps, ECHO and UNHCR Procurement methods • Asset management (Purchasing, asset registration, asset movement & disposal) • Transport and Logistic Coordination • Security methods assistance to the OPS manager • Purchase Request handling • Quotation Request management (Product specifications and communication with the vendors) • Quotation Analysis creation (For the designated committee to decide) • Collaboration with the complete Operations team in multiple sites on the Country • Data analysis • M&E Support • Program assistance with field visits. Dates from – to: 01 September 2016 – 07 April 2017 Company and address: Iliaktida AMKE official partner of UNHCR Ag.Therapontos 20 Lesvos Position: Project Officer Duties: • Head of IT Department (Fully responsible for the IT equipment, Support and maintenance) • Procurement Specialist (Fully compliance with UNHCR processes and protocols on Quotations) • Attending meetings and trainings for Procurement with UNHCR & UNICEF • Every day communication with UNHCR referral System for Refugee Beneficiary System. • Weekly Reports and knowledge transfer between UNHCR and other Organisations • Data Analysis and Reporting for Budgets, Expenses and needs • Logistic Coordination. Dates from – to: 01 of October 2015 – August 2016 Company and address: Infosys BPO Holandska 6 , Brno CZ Position: Senior Process Executive Duties: • Network management, software development and database administration. • Prioritizing work by considering its risk, importance, urgency, and potential business implications. • Sharing key information and knowledge with colleagues. • Identify and escalate situations requiring urgent attention. • Responding within agreed time limits to call-outs. • Communicating technical information to non-technical personnel. • Data communication / Mobile communication. • Issue policies; perform a quality assessment when issuing to ensure accuracy and completeness of policy. Dates from – to: 21 of December 2014– 29 July 2015 Company and address: IBM Teknicka 21 , Brno CZ Position: 2nd Level IT specialist Mobile Wireless Expert (Bank Client ) Duties: • Expertise in the mobile wireless servers of the client, fully monitoring in daily basis the logged tickets in the system form the 1st level of support and the access requests of clients internal system and redirect the workload at the (5) members of the telephony team under my responsibility including me, creating and providing all the necessary documentation and trainings from the 1st level of support up to the management team in order to have all the up to date information, knowledge transfer between my team and the 3rd level of support and vice versa. • Monitoring and analyze data daily of the statistics for the customer satisfaction and solution accuracy. • Strengthening the IT infrastructure through to implementing new technologies • Reporting to the IT Director & Chief Executive • Responsible for the training of new staff • Writing documentation for ICT procedures • Mobile Wireless Expert (BES and GOOD servers, Air Watch) • Focal point of the team on Mobile Wireless issues • Trainer on Mobile Wireless issues • Managing the Telephony support team of the specific client • Main contact in case of emergency • Working on Active Directory accounts, configuration • Daily Configuration of Blackberries, Apple, Android and Windows devices locally and remotely Dates from – to: 16 July 2014 – 20 December 2014 Company and address: IBM Teknicka 21 , Brno CZ Position: 1st Level IT specialist & Focal point Duties: • Ticket logging, redirecting and resolving via calls, emails or internal chat for several technical and educational issues, Installation, configuration monitoring and maintenance of servers including remote management. Undertaking a significant amount of client liaison and updating their software and the applications across the internal systems. Ensuring all systems were fit for purpose and meeting the needs of the end users • IT support • Customer service Customer care • installation and maintenance of IT equipment including printers, scanners and workstations • Managing and monitoring of backups in multiple locations • Responsible for the fast and accurate troubleshooting of reported faults • Installation and support of telecommunication equipment • Troubleshooting technical problems and implementing solutions • Diagnosis of desktop, application, networking and infrastructure issues
  • During my work experiences as an IT Administrator, I have an exceptional knowledge and understanding of Various Software and Databases and since I was working in a multinational environment, I have experience of various cultures and religions. I was appreciated for my ability to work independently as well as in a team. I am a dedicated worker a quick learner and I am very eager to prove and improve myself in a working environment.
  • Technological University of West Macedonia, Kozani (Greece) Bachelor's degree Electrical Engineering
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