TECHNICAL SUPPORT ENGINEER

ΙΩΑΝΝΗΣ Μ. Oracle, Microsoft SQL Server, MySQL, Network Engineering

01/04/2023 - ΕΝΕΡΓΟ

Ελλάδα / Αττική / Αθήνα, 11527

Master’s

Πλήρης απασχόληση

Έτη Εμπειρίας: 3-5

/ Ναι / Ναι

Εμφάνιση Τηλεφώνου

01/02/2022 – CURRENT – Athens, Greece 2ND LEVEL – TECHNICAL SUPPORT ENGINEER – VODAFONE - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues following the agreed performance indicators (SLA) - Provisioning new ZTC paths - Configuration CPE ( Sercomm / ZTE) - Check routers connectivity, in xDSL Technology (ADSL, VDSL) - Proper escalation of unresolved issues to the appropriate internal teams - Monitor and report according to processes 10/10/2019 – 30/01/2022 – Athens, Greece 1ST LEVEL - TECHNICAL SUPPORT RESIDENTIAL – VODAFONE - Record and manage requests within CRM software - Troubleshooting customer requests - Handling DSLAM management tools 10/09/2018 – 05/10/2019 – Athens, Greece 1ST LEVEL - TECHNICAL SUPPORT – WIND - Troubleshooting, managing customer requests - Record requests and processes within CRM software 06/08/2015 – 08/06/2018 INSURANCE ADVISOR 09/07/2014 – 16/12/2014 – Athens, Greece GEOGRAPHIC INFORMATION SYSTEMS SPECIALIST – MESOGEOS S.A. - Design and implementation of a Geographic Information System for remote detection of water leaks in the water supply network of the municipality of Patras. (ArcGIS Server) 10/11/2013 – 09/01/2014 – Athens, Greece ENVIRONMENTAL SCIENTIST – FORESTRY COMMISSION - Organize and deploy database using Microsoft Access for faster collection, management and information extraction 11/09/2012 – 12/02/2013 – Athens, Greece ENVIRONMENTAL SCIENTIST – DECENTRALIZED ATTICA ADMINISTRATION IN THE SECTOR OF ATTICA REFORESTATION - Carrying out a Reforestation Study using Geographic Information Systems, Municipality of Aspropyrgos 09/09/2012 – 12/02/2013 – Athens ENVIRONMENTAL SCIENTIST – INSTITUTE TEAM FOR THE WORLD - ENVIRONMENTAL ALLIANCE 2004+ NON - GOVERNMENTAL ORGANIZATION - Organization of environmental information and awareness-raising sessions and presentations in social and local authorities 15/10/2010 – 15/02/2011 – Athens, Greece ENVIRONMENTAL SCIENTIST – MINISTRY OF AGRICULTURE, NATURAL RESOURCES AND RURAL DEVELOPMENT - Monitoring and Management of the Rural Development Program 08/07/2005 – 25/08/2005 – Athens, Greece ENVIRONMENTAL SCIENTIST – FORESTRY COMMISSION, MUNICIPALITY OF LAVRION - Management of electronic archives relating to Forest Protection - Photointerpretation of Aerial Photos
31/10/2022 – 13/03/2023 - CODE.HUB in cooperation with Vodafone Future Ready Reskilling Academy 4 Business Intelligence Engineers - Databases, Data Stores and SQL - Data Transformation - SQL scripting - Data Warehousing and ETL - Oracle Data Integrator - SAP Business Objects - Data Ecosystem - Google Cloud Platform 15/10/2020 – CURRENT BACHELOR’S DEGREE IN COMPUTER SCIENCE, NETWORKS AND SECURITY – University of Derby 15/10/2018 – 10/07/2020 COMPUTER SOFTWARE ENGINEERING – ΙΕΚ ΑΚΜΗ International Conference “Protection and Restoration of the Environment” | Corfu, Greece, 2010 A GIS–Based Spatial Multicriteria Evaluation for Forest Conservation. Case Study: National Park of Sounion https://www.linkedin.com/in/ioannis-morakos/overlay/1586000487242/single-media-viewer/ 20/09/2007 – 18/09/2009 POSTGRADUATE’S DIPLOMA IN GEOINFORMATICS IN NATURAL RESOURCES – Agricultural University of Athens 15/09/2001 – 15/10/2006 DEPARTMENT OF FORESTRY AND MANAGEMENT OF THE ENVIRONMENT AND NATURAL RESOURCES – Democritus University of Thrace 15/09/1999 – 15/06/2001 GRADUATE OF 57 HIGH SCHOOL OF ATHENS – 57 high school of Athens

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